shipping policy

Effective Date: June 19, 2026  ·  Last Updated: September 13, 2026

This Shipping Policy describes our shipping methods, processing times, restrictions, and procedures. By placing an order with pur path project, you agree to this Shipping Policy, which is incorporated into our Terms and Conditions by reference.

1. Shipping Origin and Carriers

All orders are shipped from our temperature-controlled fulfillment facility within the United States. We ship using established national carriers, and we may change or add carriers at any time to improve delivery. We ship within the United States only and do not offer international shipping at this time.

2. Order Processing Time

• Orders received before our published daily cutoff on a business day are typically processed and shipped the same business day. The current cutoff is shown at checkout on any service for which it applies.
• Orders received after the cutoff, or on weekends or holidays, are processed the next business day.
• Business days are Monday through Friday, excluding U.S. federal holidays.

If processing is delayed for any reason (verification, stock check, etc.), we will notify you by email within 24 hours of order placement.

3. Shipping Methods and Estimated Delivery

We offer a range of delivery speeds, from standard ground to expedited and overnight service. The methods available for your order, their delivery estimates, their prices, and any order value at which a method becomes free are shown at checkout before you pay, and those figures govern.

Transit times are estimates, not guarantees. Delays caused by the carrier, weather, or force majeure are outside our control.

4. Tracking

Once your order ships, you will receive a tracking number by email, and you can view tracking in your account dashboard under Orders. If your tracking is not updating or your package appears stalled, contact [email protected] and we will investigate.

5. United States Shipping Restrictions

5.1 Per-Order Right to Restrict

We reserve the right to refuse any individual order at our sole discretion, including for reasons related to verification, compliance, or fraud screening. See our Terms and Conditions for details.

5.2 Military Mailing Addresses (APO/FPO/DPO)

We do not currently ship to APO, FPO, or DPO addresses. We are evaluating this capability for a future release.

6. International Shipping

We ship within the United States only. We do not currently offer international shipping. Orders must have a valid U.S. shipping address; an order with a non-U.S. address cannot be completed at checkout.

7. Address Accuracy

You are responsible for providing an accurate, complete shipping address at checkout. We are not responsible for packages shipped to addresses entered incorrectly. If you notice an error, contact [email protected] immediately (within one hour of order placement); changes after fulfillment has begun are not possible. If a package is returned to us due to an incorrect or undeliverable address, you are responsible for re-shipping fees if you wish the order to be re-attempted.

8. Lost, Stolen, or Damaged Packages

8.1 Reporting

If a package is lost, stolen, or arrives damaged, notify [email protected] within seven (7) days of the original (or expected) delivery date, including your order number, a description of the issue, photo documentation for damage claims, and any carrier communication or police report number for lost/stolen claims.

8.2 Without Package Protection

Without Package Protection, the only remedy for a shipping issue is for products damaged in transit, per our Refund Policy (visible damage on delivery, reported within 7 days with photos; remedy is replacement shipment or store credit at our discretion). Lost packages (tracking shows non-delivery) and stolen packages (delivered but missing) are not covered without Package Protection. Title and risk of loss pass to the buyer upon delivery to the carrier (Section 9).

8.3 Package Protection (Recommended)

Optional Package Protection is available at checkout for a small fee and is administered by a third-party service. It covers confirmed lost packages, confirmed stolen packages (with a police report number), and packages damaged in transit (with photo documentation). It does not cover buyer’s remorse, reconstitution/research errors, damage after delivery, or an inaccurate shipping address. Coverage is governed by the provider’s terms.

9. Title and Risk of Loss

Title and risk of loss for all products pass to you upon delivery to the carrier at our fulfillment facility. We are not liable for damage, loss, or other issues that occur after the package leaves our facility, except as covered by Package Protection (if purchased).

10. Holiday and Severe-Weather Schedule

Processing may be delayed during U.S. federal holidays and severe-weather events. We communicate expected delays by email and on-site notice.

11. Contact

Pur Path Project LLC
Attention: Shipping Operations
300 S Mountain Ave, # 1067, Upland, CA 91786
Phone: (844) 787-4255
Email: [email protected]

This Shipping Policy is reviewed quarterly. Restricted destinations and shipping methods are subject to change as regulations evolve.